Gartner Magic Quadrant IGA User Experience

Self-service portal and business user interface.

Pass data from one form to another with workflow automation throughout an approval process.

Integrate and configure forms to ticketing systems.

Permit business users to edit their user profiles at any time.

Offer delegated administration capabilities based on org structure and hierarchy.

Give iconic view of roles and hierarchal relationships.

Enable data transfer from forms via workflow automation.

Provide a forms generation tool.

Pass data from one form to another with workflow automation as part of an IT access certification audit.

Provide an iconic platform for conducting access certification IT audits.

Create and view an entitlement hierarchy of access certification privileges and IT governance entitlements.

Create and view an entitlement hierarchy of access certification privileges and IT governance approvals.

Allow for the creation and hierarchy of access governance resources and approvals including assets, facility access and physical access to networks.

Enable the creation of multiple hierarchies of access governance resources and their approvals based on an organization’s structure and business.

Provide an iconic view of an organization’s hierarchical structure and identity governance model.

Visually model organizational relationships such as assigning people to projects.

Enable automated group management of active directory groups through a wizard-driven interface.

Test group management business rules before going to production.

Automate group management reporting and group compliance reviews.

Provide group management using data from HR and authoritative sources.

Enable self-service group management and business user ownership.

Provide delegated administration for active directory group management.

Set group expiration dates based on business rules and workflow automation.

Prevent the creation of redundant groups through business rules and automated workflow.

Deliver reporting capabilities with trending analytics for the immediate assessment of activities over time.

Give complete visibility into all administrator activities including super users and privileged accounts.

Trigger alerts and notifications of unusual activities and access including administrators.

Establish identities and tracking of all user accounts including system administrators.

Offer an online IT Store for user provisioning requests and managing approvals.

Provide a graphical iconic interface for business users to make requests by adding items to an IT shopping cart.

Deploy a business users self-service portal for access requests to submit requests like shopping online.

Leverage a shopping cart user experience for roles, entitlements, and resource requests.

Request access to systems, equipment, assets, facility access, and groups through self-service.

Enable self-service employee, consultant, partner and supplier request management.

Copy roles, entitlements and resources from other identities to generate new user accounts.

Use HR system and directory feeds from authoritative sources to segment roles, entitlements and resources.

Enable user access cloning with provisioning template accounts.

View request comments per request and per line item.

Let approvers, requesters and granters leave comments to any request or approval at any stage in the process.

Enable self-service data entry and delegated administration for approvers, requesters and granters.

Provide form building tool.

Allow for the handling of exception request management and approvals.

Provide graphical iconic view of roles, accounts, and entitlements.

Visually represent role hierarchy with icons in an IT Store.

Visually represent items whether they are assets, application access, facility access and memberships.

Visually represent entitlement hierarchy and role appropriate selections.

Offer ‘on-line shopping’ experience for business users to make requests, complete approvals and de-provision.

Visually represent resource hierarchy for user account appropriate items in an IT service catalog.

Offer multiple and different hierarchies for the same role, entitlements and resources in a business service repository.

Enable self-service request management and access management through workflow automation.

Enable “sunrise” date when onboarding and provisioning new user accounts, transfers and terminations.

Set duration period for ‘sunrise’ entitlements when onboarding, completing transfers and terminations.

Set duration period for ‘sunset’ date to trigger automatic de-assignment of transfers and terminations.

Extend “sunset” dates pro-actively with workflow for the automatic de-assignment of transfers and terminations.

Automatically notify and warn about imminent sunset dates for roles.

Automatically notify and warn about imminent sunset dates for entitlements.

Accept access request initiation via business users self-service requests.

Send email messages and notifications via SMS text messaging.

Send messages via email and SMS text messaging to smart phones, mobile and web enabled devices.

Allow delegated administration without limits to the number of levels.

Establish administrative levels based on business requirements.

Provide overview of direct reports with configurable visibility.

Enable requests on behalf of proxies.

Enable requests through managers “adoption” of contractors, consultants and partners.

Fulfill assign, revoke, lock, unlock and modify mass requests for multiple users.

Provide templates for enabling varying access and combinations of resource requests.

Assign identities to projects.

Track requests and monitor the status at any time.

Show granularity of status by line item for an approval chain and fulfillment.

Offer status tracking direct report requests and the approval hierarchy.

Enable the ability to approve, redirect and deny requests.

Enable line item approvals to accept some items and reject others within the same user request.

Allow for delegation of approval capabilities and administration.

Automate policies to control the delegation of approvals.

Offer user interface for attestation and certification.

Save and resume incomplete attestations and certification requests.

Delegate administration for attestation and certification requests.

Automate policies to control delegation of attestation and certification requests.

Provide an executive dashboard of key performance indicators.

Extend the user provisioning and access management interface using a SDK.

Create and view an entitlement hierarchy of provisioning access and entitlement privileges.

Create and view an entitlement hierarchy of provisioning access and entitlement approvals.

Allow for the creation and hierarchy of user provisioning resources and approvals including assets, facility access and physical access to networks.

Enable the creation of multiple hierarchies of user provisioning resources and their approvals based on an organization’s structure and business.

Provide an iconic view of an organization’s hierarchical structure and user provisioning model.

Assign a user account to multiple departments.

Set a ‘sunrise’ and ‘sunset’ date for privileges and access.

Set a ‘sunrise’ and ‘sunset’ date for privileges and access upon creation of the assignment.

Set a ‘sunrise’ and ‘sunset’ date for privileges and access as part of a transfer based on a specified time period.

Self-service interface for password reset and enterprise password management.

Self-service interface to unlock password accounts, test password strength and synchronize passwords.

Self-service iconic interface that can be internationalized in over 30 languages and localized to any geography.

Offer an online store for service requests and managing approvals.

Provide a graphical iconic interface for business users to make service catalog using a shopping cart model.

Deploy a business users self-service portal for service catalog requests like shopping online.

Leverage a shopping cart user experience for service catalog roles, entitlements, and resources.

Enable service catalog self-service portal and request management system.

Offer employees, consultants, partners and suppliers a self-service catalog and request management system.

Use data from authoritative sources to segment roles and entitlements to service catalog resources.

Enable user access cloning with service catalog templates.

View service catalog request comments per request and per line item.

Let approvers, requesters and granters leave comments to any service catalog request or approval.

Enable self-service catalog data entry and delegated administration for approvers, requesters and granters.

Provide a service catalog form-building tool.

Allow for the handling of service catalog exception request management and approvals.

Provide graphical iconic view of roles, accounts, and service catalog entitlements.

Visually represent service catalog items with icons in an IT Store.

Visually represent service catalog entitlements role appropriate selections.

Offer ‘on-line shopping’ experience for business users to make service catalog requests approvals.

Visually represent a resource hierarchy for items in an IT service catalog.

Offer varying hierarchies for the same role, entitlements and resources in a business service catalog.

Enable a self-service request management catalog through workflow automation.

Accept service catalog request initiation via business user self-service.

Send service catalog email messages and notifications.

Send service catalog messages via SMS text messaging to smart phones, mobile and web enabled devices.

Allow service catalog delegated administration without limits to the number of levels.

Establish service catalog administrative levels based on business requirements.

Enable service catalog requests on behalf of proxies.

Enable service catalog requests through manager’s “adoption” of contractors, consultants and partners.

Fulfill assign, revoke, lock, unlock and modify mass service catalog requests for multiple users.

Provide templates for enabling varying combinations of service catalog resources.

Track service catalog requests and monitor the approval status at any time.

Show service catalog line item status for all items in a request.

Offer service catalog status tracking of direct report requests and the approval hierarchy.

Enable the ability to approve, redirect and deny service catalog requests.

Enable line item approvals to accept some items and reject others within the same service catalog request.

Allow for delegation of service catalog approval capabilities and administration.

Automate policies to control the delegation of service catalog approvals.

Provide an executive dashboard of key service catalog performance indicators.

Extend the service interface using a SDK.

Create and view an entitlement hierarchy of service catalog entitlements.

Create and view service catalog entitlement entitlements and approvals.

Create multiple hierarchies of service catalog resources and approvals based on business need.

Provide an iconic view of an organization’s hierarchical structure and service catalog fulfillment model.

Deploy an actionable business services and IT service catalog with self-service request management.

Provide any time any where on any device request management and approval workflow automation.

Graphically render the workflow approval hierarchy for service catalog, provisioning, and governance requests.

Automatically escalate stalled requests and workflow.