The Cosmopolitan of Las Vegas Reduced their Support Calls by Over 30% with Avatier’s Self-Service Password Management and User Provisioning Solutions

The Cosmopolitan of Las Vegas is a luxury resort and casino located on Las Vegas’ famed “Strip.” Initially a newcomer to the highly competitive and highly regulated commercial casino industry, their company grew at an exponential rate. There were operational user provisioning kinks that needed to be worked out, especially with upward to 4,500 new hires in six weeks. They also needed to ensure compliance with SOX, PCI DSS, and Nevada Gaming Control Board regulations. Finding a solution was absolutely critical and time sensitive.

The Challenge

The Cosmopolitan of Las Vegas needed a solution that decreased IT costs and followed regulations because of the highly competitive and highly regulated commercial casino industry. They were on-boarding employees at a large rate, and this was burdening and putting the IT staff behind.

The Solution

The Cosmopolitan of Las Vegas went with Avatier’s self-service password management and user provisioning solutions: Password Management and Lifecycle Management.

Benefits

Their reasons for choosing Avatier were the ease of installation, efficient implementation, and constant innovation. It also reduced their support calls by over 30%, giving them more time to accomplish other tasks. This included the necessary reporting and auditing to meet the many compliance and regulatory requirements relevant to access control, user account, and password changes. “Avatier eliminated many of the day-to-day operations that were important and time consuming, leaving us with more hours in the day to accomplish other tasks,” said CIO Kris Singleton.

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